CarMax is a well-known brand in the used car industry, offering a wide selection of vehicles to customers. Located in Richmond, Texas, CarMax provides in-store shopping, in-store pick-up, and delivery options for convenience. With a high rating of 4.3 on Google Maps, CarMax is praised for its great service, fast transactions, and helpful staff. Customers appreciate the vast selection of vehicles available at this location, as well as the non-pushy salespeople. CarMax is known for its transparency, allowing customers to set budgets and explore all their options. The brand also ensures professionalism in resolving any issues that may arise, such as misplaced cars in the internal computer system. Overall, CarMax is a trusted name in the industry, providing a seamless car-buying experience to its customers.
Amenities and More
- Delivery
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- Wheelchair-accessible car park
- In-store shopping
- Repair services
- Oil change
Reviews
My shipped car got lost in the internal computer system. I found my car, by myself, sitting in the sales parking lot.
However, after this, things wend professional, including three new tires. At the end, it was a two day delayed express checkout. Car was as pictured
on the website. Love my new to me BMW X5 x drive.
i got the best price for selling my car. everyone was friendly and helpful. the whole process took less than an hour. really good experience.
Recently I stopped in to have my 2017 CRV evaluated. Spencer greeted me as I entered the location and was super helpful and friendly. She made the process easy and it took a very short time to get an offer on my car. I would recommend Spencer and this location to anyone who is thinking of selling their car.
My initial purchase had some mechanical difficulties, but they honored their warranty and maintained open communication through the process. I felt taken care of, and it ended with a great resolution. Scott and Selma went above and beyond to help me out!
The entire staff was very helpful and friendly. I do recommend that you "pack a snack" as my overall transaction was excessively long even though I had a pre-approval from my bank. There was a damaged piece of trim on the bottom of the front bumper, which they immediately agreed to replace but it took an entire month for them to get it! Overall I would still recommend this location.
About as fast possible. It's such a gorgeous albeit maybe a little overpriced. We have used carmax several times & I love that you don't have to haggle. It is what it is…take it or leave it. This allievates a lot of anxiety when buying something so expensive.
Our sales guy was confident, cooperative & nice smile & demeanor = nice dude.
I recently bought a car at CarMax and I am extremely satisfied with my purchase. The process was smooth and hassle-free, and the staff at the dealership were very helpful and knowledgeable. They answered all of my questions and helped me find the perfect car for my needs. The car itself is in great condition and has been running smoothly since I bought it. Overall, I would highly recommend CarMax to anyone looking to buy a car. The prices are competitive and the customer service is top-notch.
From walking in, the employee that I worked with was extremely helpful all the way to the final part of selling my vehicle. He was kind, knowledgeable, and helpful with all of my questions. I got a great offer for my vehicle and the ladies in the business office for the final paperwork were also just as great. The process didn’t take all day and the waiting area was comfortable. Wonderful experience!
Location
21939 Southwest Fwy, Richmond, TX 77469, United States
Hours
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Monday
10:00 AM - 09:00 PM
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Tuesday
10:00 AM - 09:00 PM
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Wednesday
10:00 AM - 09:00 PM
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Thursday
10:00 AM - 09:00 PM
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Friday
10:00 AM - 09:00 PM
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Saturday
09:00 AM - 09:00 PM
- Sunday Close
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